You should receive your activation code by email within a few minutes of requesting it. If it doesn’t arrive within 30 minutes, make sure to check your junk/spam folder. If you’re still unable to find the activation code, call us at 1-844-TLK-2SGI (1-844-855-2744) or request another activation code online.

First, please verify that you’ve successfully completed the sign-up process. If it appears that you’ve successfully signed up, please make sure that:

• You’re using your email as your username.
• Your password is entered correctly.
• Caps Lock is off (passwords for MySGI are case-sensitive)

You can also use the Forgot password feature to reset your password and sign in to your account.

If your account is locked, wait 24 hours before trying again. Or to unlock it right away, you can call us at 1-844-TLK-2SGI (1-844-855-2744) Monday to Friday from 8 a.m. to 6 p.m. and Saturday from 9 a.m. to 5 p.m. (CST).

First, try clearing your browser’s cache and sign in again. If that doesn’t work, you can complete the transaction that you need by contacting your motor licence issuer or broker. You can also call our Customer Service Centre at 1-844-TLK-2SGI (1-844-855-2744) Monday to Friday from 8 a.m. to 6 p.m. and Saturday from 9 a.m. to 5 p.m. (CST). Our Customer Service Centre can help you complete the transaction you need and help resolve the issue.

If you have a Customer Number, please make sure you’ve registered your email address with SGI. If you don’t have a Customer Number or if it’s unauthorized (i.e., you haven’t submitted proper identification documents), you unfortunately won’t be able to sign up for MySGI, even if you’re an SGI CANADA customer.

Please visit a motor licence issuer or broker to have a profile set up with SGI, or call us at 1-844-TLK-2SGI (1-844-855-2744) Monday to Friday from 8 a.m. to 6 p.m. and Saturday from 9 a.m. to 5 p.m. (CST).

On the Sign in page you can select the applicable button — Forgot email/username or Forgot password. After you verify your identity, you’ll receive a temporary password at your registered email address. If your temporary password doesn’t arrive or you have further questions, we’ll be happy to help you regain access to your account. You can call us at 1-844-TLK-2SGI (1-844-855-2744) Monday to Friday from 8 a.m. to 6 p.m. and Saturday from 9 a.m. to 5 p.m. (CST).

Please make sure that the email you’re using as your username is unique to you and is the same email address associated with your vehicle registration or insurance policy.

Email usernames must be unique, so for example, if spouses/partners/family/etc. share an email address, only one account will be able to use that email.

If you need to change your email address, you’ll need to contact your motor licence issuer or broker to update your customer profile since it must be the email address associated with your policy or vehicle registration.

Only issuers and brokers who have a website and have signed a contract with SGI are included in this list. Your local or hometown issuer or broker may not yet be an online issuer/broker.

View a full list of issuers and brokers you can connect with online through MySGI.

MySGI is offered in partnership with our issuers and brokers, who will still provide customer support if you have any questions or require further assistance with any of the MySGI services.

Your email address is your username. It links your policy information to your MySGI account and is an important part of verifying your identity. You also have the option to receive email notifications and reminders from SGI as a green alternative to receiving paper copies in the mail for certain correspondence.

Please contact the SGI Customer Service Centre at 1-844-TLK-2SGI (1-844-855-2744). We’ll verify your identity, confirm whether an account was created with your email address or if the message may have been sent in error, and answer any other questions you may have.

You can try requesting an activation code online with the email address you may have registered. If your email address is already registered, you should receive an activation code by email within 30 minutes. If you don’t receive a code, you can contact us at 1-844-TLK-2SGI (1-844-855-2744) or your local motor licence issuer or broker.

You can find your SGI CANADA policy number on your policy cover sheet, which you should have received this from your broker when you purchased or renewed your insurance. If you have misplaced this sheet or didn't receive it, you can ask your broker to send you a copy.

If you purchased or renewed an SGI CANADA policy on or after June 24, 2024, you may need to add your policy under “My Policies.” To add your policy, you’ll need to add your personal details, including your policy number, that are included on your SGI CANADA policy. If you’re unable to connect your policy, please contact your broker to ensure your information is correct or call our Customer Service Centre at 1-844-TLK-2SGI (1-844-855-2744).

Insurance policies are provided on a term basis. The start and end dates of your term can be found on your policy cover sheet. You should have received this from your broker when you purchased or renewed your insurance. If your most recent policy term has not expired, then that policy number is valid. If you have further questions, please contact your broker.

Please make sure you have the right activation code for the email address you registered and try again. If the information you’re providing appears to be correct and you still can’t sign in, please call our Customer Service Centre at 1-844-TLK-2SGI (1-844-855-2744).

The exact steps will depend on which internet browser you use (for example, you may use Google Chrome, Microsoft Edge, Mozilla Firefox, Safari, etc.). You can find the most current steps by completing an internet search for “How to clear browser cache for [insert name of your browser].”